We offer FREE Standard Shipping worldwide! *Order Minimum Limits Apply
orders from velosock.com or velosock.de will be shipped out from EU, Latvia.
Before ordering make sure to check out your countries custom duty tax policy. Velosock
llc. cannot be held responsible for any additional import charges payable on
delivery of your order. The amount of custom duty and import VAT payable
will be assessed at the point of entry of the destination country. This may
result in you having to pay additional charges which are not included in the
total price displayed at checkout.
* Estimated delivery time may vary. Please allow up to 4 business days after placing your order for your package to be shipped from our fulfillment center.
Please note: the day your order is shipped out of our fulfillment center, does not count as the 1st business day of the actual shipping timeline.
** Some orders to USA may be fulfilled by Amazon Fulfillment Service.
Please note that we do not ship to P.O. Boxes and Packstations.
We make a point to ship your product out as soon as possible. We work with trusted 3rd party delivery services, whose capacity is independent of our own service, meaning their delivery actions and methods are under their own regulations.
Once you receive an e-mail confirmation that your order is sent along with the tracking number, please follow the progress of your shipment at all times to ensure your availability at the shipping address when your order is being delivered by the courier.
If it’s very important that you receive an order by a specific date, we suggest using the Express Delivery option. In case your order is delayed, we kindly ask you to contact our support.
When postal system experiences high volumes of deliveries, such as during the holidays, you may experience delays in receiving your order. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself.
If Velosock, llc. accidentally sent you an incorrect item or order is lost on the way to you, Velosock, llc. takes full responsibility and will ship out your order again as soon as possible! Please make sure to double-check the provided information to Velosock llc. Velosock llc. accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers. If the provided shipping address is identified as incorrect you have 3 days from receiving a fulfilment order e-mail to inform Velosock llc. about the new address. After 3 days from sending a fulfilment order e-mail, shipping address cannot be changed and you are held responsible to contact the respective courier company and arrange a repeated delivery or self pick up.
Velosock llc. holds the right to charge additional charges in the case of changing delivery address if the order has already been shipped out.
In the event of refusing to accept your order or if the courier company fails to deliver your order due to being unable to reach you and your order is returned back to Velosock, llc., Velosock, llc. reserves the right to ask the customer to cover return shipping expenses for the amount equal to that determined by the respective courier company.